Service Management
Improve customer satisfaction
Satisfy customer demand with on-time deliveries.
Reduce Costs
Minimize excess inventory and early identify problems affecting costs of production.
Respond to change faster
Easily alter production schedules and supply deliveries when unexpected changes in demand occur.
Better data visibility
Get real-time data and analysis reports for better decision making and execution.
Surpass your service KPIs and profitability goals
Enhanced customer experience
Impress customers with a modern service approach during their engagement with your service department using mobile automation and personalized notifications.
Better workshop visibility
Keep tabs on work-in-progress real time and anticipate resource constraints.
Increase efficiency and resource utilization
Balance technician workloads and monitor workshop productivity.
Strengthen customer retention rates
Retain customers for repeat business using customer-centric tools such as service reminders and feedback collection.
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Service Management
ERIC Service Management is an easy-to-use but comprehensive system that automates all the critical business processes in the service department. Service managers are provided with clear and concise information to better manage the workshop and ensures that customers can be kept abreast on the repair status of their vehicles.
◣ Service appointments
◣ Repair orders and repair estimates
◣ Technician scheduling and assignment
◣ Technician job in and out activity
◣ Sublet Processing
◣ Parts requisitioning and allocation
◣ Final control upon job completion
◣ Service Invoicing
◣ Warranty Claims Processing
◣ Repair order history
Service Reception App
The ERIC Service Reception App streamlines the vehicle check-in process and ensures customers are served in an orderly manner. It also facilitates the creation of the vehicle inspection checklist prior to the start of servicing.
◣ Customer and vehicle identification via license plate or VIN scanning using a mobile phone.
◣ Customer and vehicle profile information entry for new customers or vehicles.
◣ Queue number assignment to the customer via SMS
◣ Queue traffic management and prioritization
◣ Vehicle inspection checklist prior to start of service
◣ Available for Android 7.0 and above mobile devices
Technician Job Time App
The ERIC Technician Job Time App allows technicians to report workshop job status and actual completion time using a mobile device. Other than measuring technician efficiencies, the system can inform customers of the work in progress via SMS notifications which minimizes follow-up calls.
◣ Technician Job-In and Out for assigned service operations
◣ Technician productivity analysis
◣ Vehicle health check tool with photo attachments
◣ Report health check findings to service advisor for referral to customer
◣ Parts requisitioning
