Customer Support

We listen to customer or client complaints or concerns and work to resolve their issues.

The Customer Support Specialist Team serves as the intermediary between JSI and its customers for issues; obtaining information on reported issues by clients and properly sharing it to the appropriate teams to resolve them.

CASE REPORTING

Receiving customer queries reported via phone or e-mail.

Responding to customer inquiries, via phone or email, in a timely and accurate way.

CASE LOGGING

Creating cases in CRM based on details given by clients.

Advising clients on cases created and providing reference numbers for recordkeeping.

Providing complete information to the handling teams for thorough investigation of issues

CASE UPDATING

Notifying clients on additional pieces of information necessary for the resolution of reported tickets.

Constant monitoring of handling teams regarding the status of pending cases.

Closing of Cases

Case Reporting

Case Logging

Case Updating

CLOSING OF CASES

Following up with customers to ensure their reported issues are resolved.

Properly recording actions done on cases in order to expedite resolutions for cases of similar nature in the future.

Gathering feedback from clients on how cases were handled.

CONTACT US

ADDRESS: 3/F Don Pablo Bldg, 114 Amorsolo Street, Legaspi Village, Makati City, Metro Manila 1229

PHONE: (+632) 5328-3343      Eastern

                 (+632) 8812-6149      PLDT

MOBILE: During General Community Quarantine

                      0915.560.7879     Globe

                      0921.240.7574     Smart

                      0922.423.3015     Sun

CONNECT WITH US

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BIR CAS

Compliant

Enterprise Resource Planning