Vehicle Sales Management
Improve customer satisfaction
Satisfy customer demand with on-time deliveries.
Minimize excess inventory and early identify problems affecting costs of production.
Respond to change faster
Easily alter production schedules and supply deliveries when unexpected changes in demand occur.
Better data visibility
Get real-time data and analysis reports for better decision making and execution.
Build customer relationships and increase profitability
Better opportunity management
Implement sales best practices and spot opportunities that are closeable.
Generate quotations with complex product configurations and financing schemes within a minute.
Tighter control of vehicle inventory
Know what’s on stock, what’s on order, and when to order.
Increase customer satisfaction
Measure customer sentiments through after sales surveys
Customer Relationship Management
ERIC CRM automates your sales prospecting process and gives you the tools to effectively manage customer relationships. Know what’s on your sales pipeline and collect actionable data to improve customer satisfaction.
◣ Customizable sales processes and stages
◣ Opportunity status tracking and scoring
◣ Easy creation of sales quotations with bank financing and insurance computations
◣ Configure vehicles to include customizations and addons
◣ Lead generation reports
◣ Perform sales closing with automatic conversion of quotations to sales orders
◣ Automatically triggered post-sales and post-service satisfaction surveys via email or SMS text.
◣ Log customer complaints and track case resolution.
Vehicle Sales Administration
ERIC VSA simplifies all steps in the vehicle sales processing cycle from reservation to invoicing and delivery. It ensures all customer documentation requirements are submitted and in order prior to vehicle handover.
◣ Supports sales of new and pre-owned vehicles
◣ Vehicle inventory checking in multiple branches and warehouses
◣ Vehicle reservations of on hand and incoming stocks.
◣ Financing, insurance, and LTO processing
◣ Documentation checklist for cash and financing
◣ Automatic creation of predelivery inspection work order.
◣ Invoice, delivery receipt and gate pass printing
◣ Sales performance and gross profit reports
◣ Stock search and locator
◣ Vehicle delivery receipt transaction
◣ Delivery inspection, approval, and rejection.
◣ Vehicle returns
◣ Vehicle transfers
◣ Physical counting and adjustments
ERIC Vehicle Inventory keeps track of all for-sale vehicles in the dealership and off-site warehouses. It also facilitates vehicle transfers from site to site and processing of returns.
ERIC Vehicle Purchasing facilitates the vehicle procurement process for dealers and keeps track incoming orders until they are reeived.
◣ Local and foreign purchase orders for vehicles
◣ Vehicle delivery advice entry
◣ Import shipment tracking
◣ Estimated and actual landed cost computation